Frequently Asked Questions

Shipping Information

What are your shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.  All shipping costs are calculated using our Postal Service shipping module.

How will I know if my order was received?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

Is it safe to order on We Got Deals?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

How do I view whats in my Shopping Cart?

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

FAQ Second Version

What Shipping Methods Are Available?

  • In order to apply for a delivery or a local pick up, you would need to add a shipping address under your account.
  • Our shipping is done via our independent courier company (Fastway)
  • We charge a shipping fee depending on the area you are located in.
  • If you prefer a local pick up (coming to our physical address), our system will send an automatic email once your order has been completed.

How Long Will it Take To Get My Package?

ZoneAreas CoveredDelivery TimeCost
Brown Durban Region and Between Umkomaas and StangerAM pick-up – PM delivery
PM pick-up – AM delivery
R75
Red Johannesburg and PretoriaNext dayR150
Yellow Between Wildcoast and Umkomaas and Between Stanger and Richards Bay2 – 3 daysR150
Orange Cape Town, George, PE, East London, Bloemfontein, Vaal, Witbank, Nelspruit, Polokwane, Rustenburg, Klerksdop3 – 4 daysR200
Grey Areas Not Included Above3 – 5 daysR275

How Do I Track My Order?

You will be provided with a tracking code via email once the order has been shipped out and scanned by the courier company. You can use the below link to track your parcel in real time.

http://www.fastway.co.za/our-services/track-your-parcel

How Do I Place an Order?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.